FAQs

Delivery :

With Courier to your door it takes 1-5 business days. If you order Pre-Order perfume & Dubai Perfumes that is not in stock, lead times will differ.

Pudo to your nearest pudo locker takes 5-7 business days.

Payments received before 8am will be dispatched the same day if items are in stock. Payments after 8am will go through the following business day.

We are not liable for the time frame of the courier – as this is out of our control

Generally the courier time frame is:

  • Main areas generally take 2-3 business days (after we have sent you the tracking details)
  • Outlying areas can take 5-7 business days after we have sent you the tracking details

Are the fragrances original ?

No, they are inspired by the originals. They’re perfume oils mixed with Perfume Base (Ethanol) at a 1:4 ratio. Making it a Eax De Parfum. But the Dubai Perfumes are 100% Authentic.

Are they alcohol, oil or water based ?

These are Oil Fragrance mixed with Perfume Base.

How long does the smell of the cheaper perfume last ?

This is a Difficult Question to Answer:

  • Some sents have a longer longevity than other but the oil based perfumes have a longer longevity. They tend to stay on the skin for much longer.
  • These perfumes don’t leave a oil stain on clothes.
  • Your skin and diet plays a huge role. Some clients have stated a perfume lasting 7-8 hours and another client who bought the same item says 1-2hours.
  • Heat maximizes perfume. Your neck, wrists and back of knees and other pulse points emit more heat than other parts of the body. There are times in the day where perfume may smell stronger than other times of the day because of the heat.
  • We have a second option of perfumes called the Arabic and French Brands,  They last longer on your skin, just have a look at what we have if you would prefer to give them a try. You can also opt for the original on our website

What happens if the product does not spray ?

TEST THE PIPE

1. Remove the spray cap from the actual bottle (meaning the button the spray comes out)

2. You will then see a white pipe that goes into the bottle, Press that white pipe with your nail (The reason you have to do this with your nail is to keep the hole open, do not press down with your finger as you will then block the hole) Press a few times continuously until the perfume squirts out, if the perfume comes out of that white pipe, the problem will be  with the actual button you removed. 

 

TEST THE CAP

1. Your cap will have plastic inside with a lid over to match your bottle style. So it will either be silver, or gold, or whichever colour.

2. Check and make sure the 2 holes align with each other meaning the white plastic hole and the silver hole on top need to align. Make sure you can visually see where the perfume would spray out of the nozzle.

3. Run that cap through very hot water or leave it in very hot water for about 10 mins to make sure there isn’t a blockage in the holes.

 

If none of this works please send us photos of the parts or a video, so we can see what the actual problem could be to help us better assist with this problem.

Sometimes not spraying is a very minor defect and can be fixed within seconds.

 

In those cases we might need to pick up that perfume, however if we pick it up and it was just a minor defect like holes didnt allign customer will be charge replacement fees as well as courier back and forth

we will also then send the client the original perfume back

NOTE: Any replacements of These items will be done within 3 days of receipt of item – You need to let us know within 3 days of receipt of item

What if I receive the wrong item ?

DO NOT OPEN IT

  • If a different item was sent to what is on your order then please do not open it – send us the image and we will arrange collection and send the correct item
  • If the item packaging looks slightly different that may be due to the different years and batches of the packaging and in this case we do not take it back.
  • We are also human and therefore do make mistakes, we strive to try and send out what you ordered without mistakes, but human error does occur from time to time